This article is intended for oral disclosure only.
We cannot tell what is wrong without the image, but first of all, please check the 6mm-wide space (window for checking the light source). If dust is on the window, lines appear on the image. In that case, please remove dust (clean it). Also, even very thin thread can affect the image, so please care for the dust.
If there is not any dust on the window, please install the driver software again. If lines still appear, please confirm the followings and check the product at our service center
1. Symptom (lines)
@Confirm if the film is set vertically or horizontally. The horizontal lines may be mentioned \\\"vertical\\\" lines according to users (directions of setting the film).
2. Occurrence rate
@Confirm if this problem occurs every time (regardless of the film type) or sometimes, or if it occurs only on a special film (film type, color of the subject or composition).
3. Scanning condition@
-1- Confirm the version of the driver software and which utility - Easy Scanning, Normal Scanning or TWAIN / Plug-in - is selected (If TWAIN / Plug-in software is selected, confirm its version also).
-2- Setting condition
@Confirm the used film format, type, input resolution power, digital ICE (AutoDustBrash) / PixelPolish: ON/OFF, Exposure control / Image compensation ON/OFF and Settings on System preference
4. PC environment
@Confirm the name of PC maker, model number, OS, main memory size, hard disk space, used interface (USB, IEEE1394 (FireWire)) and SCSI. If its interface is USB, confirm which one - USB1.1 or USB2.0 - is used. If it is attached, check its maker and model number.