No connection to the scanner.
Check first if your scanner or camera appears in your device manager.
((Start>Settings>Control Panel>System>Device Manager).
The DiMAGE Scan Dual II appears as imaging device in your device manager if the driver is installed correctly:
If the scanner appears in your “device manager” correctly check if the front panel is closed.
If the scanner not appears in your “device manager”:
1.Check if the scanner is turned on.
2.Disconnect all other USB-devices.
3.Connect the scanner direct with your computer without a USB-Hub.
4.Check if your USB-Controller is installed correctly (if it appears with an exclamation mark in the device manager it is not correctly installed). In this case reinstall the driver for your USB-Controller.
5.Update the driver for USB-Controller. Check the name of the manufacture of your USB-Controller (e. g. VIA) and install the latest version of the driver (e. g. http://www.via.com.tw). For further in formations about the driver update please review to the manufactures website.
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